I flew home from visiting to my parents on Southwest Airlines on Saturday and had a great experience, as usual. It brought to mind this post I wrote a year ago, when I was also flying from Spokane to St. Louis. I still think there’s a lot to be learned from this great airline.
Tagged with: customer service, southwest airlines, travel, worth repeating
I’m flying home now from my trip to visit my parents in Washington state. I’m flying Southwest, which is always my first-choice airline. Getting to Walla Walla can be a bit challenging and this time I flew Southwest to Spokane, rented a car and drove the three hours to Walla Walla. This morning, I was set to drive back for my return flight, which was to be at 2:40 p.m., flying via Las Vegas.
Tagged with: customer service, southwest airlines, travel
I had a couple of customer-service experiences in December that have given me food for thought.
Tagged with: customer service, paper source