Policies

I’ve developed a few policies that help me run my business smoothly. Here they are:

The clock starts ticking as soon as we arrive at your home and stops when we walk out the door.
We will start wrapping up the work during a session about 15 minutes prior to the ending time, to allow time for us to load our cars and accept payment.

Payment is due at the end of each session.
Payment may be made by check (payable to Peace of Mind Organizing), money order, cash or credit card. There will be a $35 charge for any checks returned for insufficient funds, as well as collection of any bank charges.
You are responsible for paying for agreed-upon supplies necessary for the completion of the project. A small supplies fee will be charged as well.
There is a $25 per organizer travel surcharge for clients in the Metro East area of Illinois. Missouri clients who live outside the St. Louis metro area are also charged a travel fee.

We may not confirm your appointment. Please don’t rely on a confirmation as a reminder.
When you make an appointment Peace of Mind Organizing®, we set aside time on our calendars for you. If you must cancel or reschedule a scheduled appointment, please do so within 48 hours from the time of the appointment to avoid a fee. If you cancel an appointment with less notice, you will be charged for the session, unless it is because of COVID or other infectious disease.
During the portions of the organizing session that involve decluttering, your presence is crucial, since you are the only one who can make decisions about your belongings. Since it is important for you to be able to focus on those decisions, please make arrangements for childcare, handling incoming phone calls and redirecting visitors so that your work with us is not interrupted.
No smoking is permitted while working.

We take away donations to the extent they fit in our vehicles; donations will be taken to the donation center of the delivering team member’s choice. We donate mindfully and make every effort to ensure your donations go to a charity that will make excellent use of the items. In some instances, we may deliver donations during the session.

All client information is kept confidential. As members of the National Association of Productivity and Organizing Professionals, my team members and I adhere to its Code of Ethics., which includes maintaining confidentiality. As Certified Professional Organizers®, my employee Beth and I are bound by the even more stringent BCPO Code of Ethics.

Peace of Mind Organizing